Current Processing & Delivery Times

Cuddly Bubs is based in Wollongong, Australia and we ship worldwide via Australia Post. Here at Cuddly Bubs the owner Mel is a one women team. She works regular nightshifts, Sundays and Monday 12 hour shifts at her main job, so parcels placed on a Monday will get packed Tuesday afternoon.

ORDER PROCESSING TIMES

We know how exciting it is waiting for your Cuddly Bubs goodies to arrive, so we do aim to have orders processed and handed over to Australia post on the same day as ordering or the next business day 🤍 However during new launches, sale periods and over the weekend, please allow up to 5 days for Mel to process your order. 

Once your order has been placed, please allow Mel (The owner of Cuddly Bubs) a little time to carefully prepare, pack and get your order ready for dispatch. Our processing timeframe is separate from the delivery timeframe provided by Australia Post.

Standard Processing: Please allow approximately 1–5 business days for your order to be processed and dispatched.

Busy & Launch Period: During new collection launches, restocks, sales and other high-volume periods, please allow up to 10 business days for your order to be processed. A busy/peak period generally includes the 7 days following a new release, restock or sale.

Express Shipping
Choosing Express Shipping gives your parcel a faster delivery service once it has been dispatched and handed over to Australia post. It does not move your order ahead in our processing queue or reduce the processing timeframe. If you do need an order urgently please reach out to Mel on cuddlybubs@outlook.com, and she will see if we can accommodate speeding up the processing time.

We truly appreciate your patience during our busy periods and your support of Cuddly Bubs. 🤍

Shipping Terms & Conditions

• You agree to pay to us postage fees as calculated at checkout.
• Except for electronic gift certificate purchases, delivery costs are calculated according to the number of item/s ordered, weight, dimensions and delivery destination as per Australia Post.
  
• To calculate the delivery cost place the item/s in your Shopping Cart, enter your location for your delivery via the Australian Post API.
  
• Please be aware that orders placed on the days of new releases may be delayed due to the increase volume. We will still however aim to have them shipped within approximately 5 business days.
  
• Once the order has been shipped by Cuddly Bubs to an authorised courier service i.e Australia post, Cuddly Bubs have no control over how long it takes to be delivered and we take no responsibility for delays on the couriers end.
• Cuddly Bubs does not offer refunds due to delays in courier services.
• Shipping prices do not include wholesale. Please contact us here for wholesale shipping prices.
• Cuddly Bubs is not responsible for delays, damaged or lost mail. Please track your order via the Australia Post website and make contact with Australia Post directly in regards to damaged or lost mail.
• Please ensure your address is correct upon checkout. Please contact us as soon as possible if you wish to change your address. Unfortunately if the item/s have already shipped we will not be able to change the address.
  

 International deliveries:

• US Shipping has now opened back up!! Please note that all US orders will have a standard $50 AUD fee on top of the shipping cost to cover the extra tariffs & fees associated with sending the goods. Cuddly Bubs has standardised this fee to make it easier for everyone.
• For purchases outside of Australia you may be required to pay duty tax on your orders. Please make sure you are aware of these possible charges, as we DO NOT offer refunds if you refuse the package due to the custom charges.
• Cuddly Bubs takes no responsibility on tariffs customers are required to pay as a result from purchasing from the online store.
• Cuddly Bubs also takes no responsibility for orders waiting in customs. This is out of our control, and the responsibility of the buyer to follow up. We DO NOT offer refunds due to packages kept in customs. 
• Please check that all of your shipping information i.e Name, Address, Contact number and email  are all correct before placing your order. Cuddly Bubs is not responsible for following up parcels that have been returned due to incorrect delivery details. If your package is returned to us due to an incorrect input of shipping information i.e. address or contact number, you will be required to pay for the further shipping fee to have it resent.